Answers to the questions we receive most often — covering MOQ, sampling,
lead times, custom development, export, and payment.
Ordering & MOQ
We offer flexible MOQ for new buyer relationships. For standard catalogue designs, trial quantities are available so you can assess quality before committing to a full order. For custom developments, MOQ varies by product type and construction — contact us with your requirement and we'll confirm the minimum for that specific item.
In many cases, yes — especially for colourway splits on the same design (e.g. 150 m navy + 150 m black = 300 m order minimum). Whether the MOQ applies per design, per colourway, or per order depends on the specific product and construction. For multi-design orders, combining designs from the same product type often allows the combined quantity to meet the order minimum. Confirm with us at brief stage and we'll advise the most flexible structure.
Payment terms are discussed on a per-order basis and depend on order size, buyer history, and destination country. For first orders, we typically require a partial advance with the balance before dispatch. Established buyers may qualify for extended terms. We accept bank transfer (TT), LC, and other standard trade payment methods.
Sampling & Development
For designs available from our existing library, samples are dispatched within approximately 7 working days from order confirmation. Custom development samples (new pattern, colour, or construction) typically take 10–15 working days depending on complexity. We can arrange express courier for time-sensitive briefs.
You can start with whatever you have — a physical reference, mood board, photograph, CAD file, or written brief. We confirm our understanding before any sampling begins. The more detail you provide (construction, width, fibre, colour reference), the fewer sample rounds are needed.
There is no fixed limit on revision rounds — we work until the sample meets your requirement. In practice, most developments are resolved in 1–3 rounds. Each round takes 7–14 days from your feedback. Development sample cost (if charged) is credited against your first bulk order. Providing a clear physical reference at the brief stage reduces revision rounds significantly.
Yes. Our in-house design and development centre handles full custom briefs — new Jacquard patterns, custom colourways, branded logo ribbon, custom width, and bespoke constructions. Share your reference, sketch, or Pantone spec and we'll develop a proposal. We also offer private label packaging for retail-ready products.
Yes. Custom designs developed for a buyer are not shared with or sold to other buyers. We treat all development briefs as confidential. If your programme requires a formal NDA before sharing designs, we can sign a non-disclosure agreement — request this before submitting your brief and we will arrange it promptly.
Quality & Production
We perform in-house QC against the approved sample before every dispatch — checking colour (Delta E ≤ 1.5), width tolerance (± 0.5 mm), and construction consistency. If a deviation is found, we resolve it before dispatch. If an issue reaches you, contact us immediately with photographs and a description. We will investigate promptly and, where the fault is ours, arrange replacement or credit.
Every approved bulk colourway is assigned a dye lot reference and matched to a retained master sample. We control the dyeing process in-house and check Delta E values at each production run. For repeat orders, we reference the same lot specification to ensure colour consistency across seasons. Where colourway matching is critical, we recommend retaining a physical approved sample at your end as the reference standard.
Our facility in Surat runs approximately 100,000 metres per month across all product types. We operate multiple Jacquard looms, crochet machines, and embroidery units under one roof. For large or time-critical programmes, contact us at inquiry stage to confirm scheduling and capacity availability for your timeline.
Shipping & Export
We currently export to 27+ countries across 4 continents — including the UK, Germany, France, Italy, Spain, USA, Canada, UAE, Saudi Arabia, Bangladesh, Australia, and Singapore, among others. We work with established freight forwarders and can handle documentation for both small parcel shipments and full container loads.
Standard export documentation includes: commercial invoice, packing list, bill of lading / airway bill, and certificate of origin. GST-paid invoices are available for Indian GST-registered buyers. For LC-based transactions we provide all documents required by the LC terms. Additional documents (phytosanitary, test reports, etc.) can be arranged on request — advise your requirements at order stage.
We can work either way. We have preferred freight partners for courier (DHL, FedEx, Aramex) and sea/air freight, and can book on your behalf with costs charged at cost. Alternatively, if you have an established forwarder or preferred carrier, we'll coordinate dispatch to their instructions. For large programmes, buyers often nominate their own forwarder; we provide the commercial invoice and packing details they need.
Working With Us
The more specific your brief, the faster we can respond accurately. Helpful details include: product type (Jacquard ribbon, crochet lace, fringe, etc.), width, material preference (metallic, cotton, polyester, etc.), colour or Pantone reference, estimated monthly or seasonal quantity, and your target delivery timeline. Reference images or sketches are always welcome.
Yes — factory visits are welcome for serious buyers and sourcing partners. Please arrange in advance by emailing us or messaging on WhatsApp. Our facility is in Surat, Gujarat — easily accessible from Surat railway station or airport. We're also present at select trade fairs; contact us to arrange a meeting at an upcoming event.
We are a direct manufacturer. All products are woven, embroidered, or assembled in our own facility in Surat. There are no middlemen or third-party subcontractors involved in our core product range. This gives us full control over quality, lead time, and development — and means the price you pay reflects production cost, not a trading margin.
Still have a specific question?
Our sales team is experienced in working with international buyers and can answer technical, logistics, and commercial questions directly.
